1. What products do you offer on your e-commerce platform?
At Colors Digital Press, we offer a wide range of products including custom prints, promotional materials, business cards, flyers, banners, and much more. All products are available for customization with your own designs.
2. How can I customize my order?
You can easily customize your order by uploading your design files or using our online design tool. Our platform provides options to choose colors, sizes, and finishes to suit your needs.
3. What types of designs can I submit for my custom order?
You can submit any design in a variety of formats, including JPG, PNG, PDF, or AI. Our platform also allows you to use your own logos or create a new design using our easy-to-use design tool.
4. Can I receive a proof of my design before printing?
Yes, once you upload your design, we provide a digital proof for your approval. This ensures your print job looks exactly how you want before we proceed with production.
5. Do you offer free shipping?
We offer free standard shipping for orders above a certain value. You can check our shipping policy for more details on delivery charges based on location and order size.
6. How long will it take to receive my order?
Shipping times vary depending on the type of product and your location. Typically, production takes 3-5 business days, and delivery may take an additional 3-7 days. Expedited shipping options are available.
7. Can I track my order?
Yes! Once your order has been dispatched, we will send you a tracking number so you can monitor its progress until it reaches your door.
8. Do you offer design assistance?
Yes, we offer professional design services to help you create the perfect custom design. You can contact our team for guidance, or we can connect you with a designer for a small additional fee.
9. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options via our e-commerce platform.
10. What if I have an issue with my order?
If you have any issues with your order, please reach out to our customer service team. We are committed to ensuring your satisfaction and will work with you to resolve any concerns, whether it’s a product defect or delivery issue.